Get Started with Easier Chat Conversion Tracking

Place a single script on your website (using GTM) and turn on the LiveChat Listener. We’ll automatically push structured data into the data layer whenever LiveChat activity occurs. With this automation in place, set up simple triggers and tags using Google Tag Manager to streamline all of your conversion tracking!

Once your automation is complete, you can spend your time enhancing your data collection. Use ListenLayer to write powerful rules that customize your data layer for even more insights and segmentation!

Once you realize the power of data layers from ListenLayer, you’ll never go back!

How LiveChat Works

LiveChat is a popular chat tool that allows you to interact with users as they browse your website, providing them assistance and capturing leads.  Engage users with automatic messages and replies and collect users’ email addresses as leads so that you can follow up later!

ListenLayer allows you to easily track activity and conversions from all your LiveChats with an accurate, automated, customizable, and scalable solution.

How to Track LiveChat Conversions

Capturing basic conversion tracking from LiveChat is challenging, even if you use only one analytics platform. If you manage to accomplish this, you’ll likely only be capturing the basics, and the more analytics tools you use, the more complicated it becomes to track LiveChats.

Unlike forms submissions, users can’t be redirected to hidden pages when they begin a chat. In addition, you might not want to consider all chat activity as a conversion since many conversations aren’t valuable to your business!

Using Listeners to Automate Your Chat Tracking

With ListenLayer, place a single script tag on your website (via GTM), and we’ll track all LiveChat activity accurately and automatically. Then, we push this data into the data layer, which becomes available to write simple yet powerful rules in GTM to scale your tracking. It also increases the accuracy of conversions you record from LiveChat.

Once you have the basic setup in place, ListenLayer allows you to write powerful rules that generate custom data in the data layer. Use this to enhance, or refine, your conversion tracking. For example, consider a chat as a “conversion” only when a user sends more than four messages – with data layer customization, the possibilities are endless!